Frequently Asked Questions
Your Questions Answered
At Extra Care Concerns Family Medicine Clinic, we’re committed to making your experience as smooth and stress-free as possible. Below, we’ve compiled answers to the most commonly asked questions about appointments, services, insurance, and more.
Appointments
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How do I schedule an appointment?
You can call us at 817-534-7300 during business hours to schedule an appointment.
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What should I bring to my appointment?
Please bring a valid photo ID, your insurance card, and any completed patient forms. If you are taking any medications, bring a list of them as well.
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What if I need to cancel or reschedule my appointment?
Please call us at least 24 hours in advance if you need to cancel or reschedule your appointment.
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Services
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What services do you offer?
We provide a wide range of services, including physicals, blood work, immunizations, chronic pain management, allergy testing, and more. Visit our Services Page for a full list.
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Do you offer same-day appointments?
Same-day appointments may be available for urgent concerns. Please call our office to check availability.
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Do you provide referrals to specialists?
Yes, we coordinate with trusted specialists to ensure you receive the advanced care you need.
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Insurance and Payments
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What insurance plans do you accept?
We accept most major insurance plans, including Aetna, United Healthcare, Medicare TX, and more. Visit our Insurance & Payments Page for the full list.
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Do I have to pay at the time of service?
Yes, all copays and fees are due at the time of your visit. Cash patients must also pay at the time of service.
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Do you offer payment plans for uninsured patients?
For patients experiencing financial hardship, please contact us at 817-534-7300 to discuss potential payment options.
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Prescriptions
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How long does it take for a prescription to be filled?
Please allow up to 24 hours for prescriptions to be processed and sent to your pharmacy.
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How long will my prescriptions be filled for?
Medications are typically prescribed for 30-60 days, depending on your treatment plan.
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What should I do if I need a prescription refill?
Contact our office during business hours for refill requests.
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New Patients
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Are you accepting new patients?
Yes, we are currently accepting new patients! Call us at 817-534-7300 to schedule your first appointment.
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Where can I find the new patient forms?
New patient forms are available on our Patient Forms Page. You can download and complete them before your appointment.
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Can I transfer my medical records to your clinic?
Yes, please contact your previous provider and ask them to send your records to staff@extracareconcerns.net or fax them to 817-529-5031.